Terms and Conditions

This domain is owned by Pedro Rodríguez Martín, with (ID) NIF 42.135.643-B and address located in Ripoche street,  nº 14, P.O. 35007, Las Palmas de Gran Canaria, Spain.

The purpose of this website is the management of vacation rental properties with the regulatory licenses : VV-35/1/2075 – VV-35/1/0992 – VV-35/1/0991 – VV-35/1/2310 – VV-35/1/2339 .

Conditions

Cancellation Policy

  1. Customer can cancel the booking with no cost up to 30 days before check-in date.
  2. Customer must pay the total price of booking if the cancellation is placed less than 30 days before the check-in date.

Refund Policy

Customers can ask for refund for the total amount paid fulfilling the conditions stated in the Cancellation Policy. Refunds would be processed via the same payment method used for the initial payment.

Security & buyer’s protection

The payments are made via the RedSys secure payment gateway (payment gateway of BBVA). The process of the purchase using this gateway is a fast and secure way of payments. The booking is formalized between 24 and 48 hous after the payment with this method.

Privacy Policy

This Privacy Policy states the terms in which City, Sun and Living uses and protect the information given by its users when using this website. We are truly compromised with the security of the data. When this website asks the customer to fill the fields with personnal information which could lead to identify the customer, this website assures that this data will be used only according the terms stated here. If this Policy changes, the customer will be notified.

Information used

This website asks for personnal information as Name, contact information, e-mail and/or demographic information.

This website could ask more specific information with the purpose of being more efficient in attending the customer’s petitions.

Financial data used to make the payment of the services will be done using the secure payment gateway, which means that this financial data it’s not in any way stored in this website, nor City, Sun and Living is aware of them or can dispose of them.

Use of the information

This website uses the information with the purpose of give the best service. When using the contact form, we understand that the user wants an answer. This answer will be sent to the address given and the next communications can be cancelled at any moment.

Control of your information

Whenever you want, you can restrict the compilation or use of the personnal information given. Also, you can excercise your rights (access, rectification, cancellation, elimination, portability, dismiss and oposition) sending and e-mail to info@citysunandliving.com or sending an letter to the address especified in this document.

City, Sun and Living will not give or distribute the personnal information without your consent, excepting the inquieres with court order.

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